Privacy Policy

Last Updated: June 22, 2026.

Introduction and Who We Are

Welcome to Memo Casino (memocasinos-uk.com). We are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, process, and disclose your personal information when you use our website and services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection legislation, Memo Casino is the "data controller" responsible for your personal data. If you have any questions about this policy or our data practices, please contact us at: [email protected].

The Data We Collect About You

To provide our gaming services, comply with legal obligations, and ensure a safe environment, we collect various categories of personal data, including:

  • Identity Data: Full name, date of birth, gender, and photographic ID (e.g, passport or driving licence) for age and identity verification.
  • Contact Data: Residential address, email address, and telephone number.
  • Financial Data: Payment card details, bank account information, and details regarding deposits and withdrawals.
  • Transaction Data: Details about payments to and from your account and other details of services you have purchased.
  • Technical Data: Internet protocol (IP) address, login data, browser type and version, time zone setting, and device hardware information.
  • Usage Data: Information about how you use our website, including game history, session length, and betting patterns.
  • Profile Data: Your username, password, preferences, feedback, and survey responses.
  • Responsible Gambling & AML Data: Information collected to assess affordability, monitor for signs of problem gambling, and comply with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations.

How We Use Your Personal Data

We only process your personal data when we have a lawful basis to do so. Common grounds for processing include:

  • Contractual Necessity: To register your account, manage your profile, facilitate deposits and withdrawals, and allow you to participate in our games.
  • Legal Compliance: To verify your age, perform identity and "Know Your Customer" (KYC) checks, prevent fraud, and comply with the requirements of the UK Gambling Commission.
  • Legitimate Interests: To improve our services, analyze website performance, ensure site security, and protect our business from financial or technical risks.
  • Public Interest: To identify and mitigate risks related to problem gambling and provide support for responsible gaming.

How We Share Your Information

We may share your data with third parties in the following circumstances:

  • Service Providers: Trusted partners who assist us with payment processing, identity verification, customer support, and cloud hosting.
  • Regulatory Authorities: As required by the UK Gambling Commission or other law enforcement agencies to investigate suspicious activity or ensure regulatory compliance.
  • Fraud Prevention & Credit Reference Agencies: To confirm your identity and prevent fraudulent use of our services.
  • Corporate Transactions: If our business undergoes a merger, acquisition, or sale, your data may be transferred as part of the transaction assets.

International Data Transfers

We generally store and process your data within the UK or the European Economic Area (EEA). If, for operational reasons, we need to transfer your data to a destination outside the UK or EEA, we ensure that appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, to provide a similar level of protection to your personal information.

Data Security

We have implemented robust technical and organizational security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed. This includes encryption of sensitive payment data, regular security audits, and strict access controls for our employees and contractors.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, under UK AML regulations, we are often required to maintain records of your identity and transaction history for at least five years after your account is closed.

Your Legal Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete information.
  • Right to Erasure ("Right to be Forgotten"): You can request that we delete your data, provided there is no legal requirement for us to keep it.
  • Right to Restrict Processing: You can ask us to limit how we use your data in certain circumstances.
  • Right to Data Portability: You can request that we transfer your data to another service provider.
  • Right to Object: You can object to our processing of your data based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact our support team at [email protected]. We aim to respond to all legitimate requests within one month.

Responsible Gambling and Player Protection

We take our duty of care seriously. We use data analytics to monitor gaming behaviour for signs of problematic gambling. If we identify behaviours that suggest a risk to your wellbeing, we may contact you to provide support or resources. We may also, as part of our regulatory obligations, share information with relevant self-exclusion schemes (such as GAMSTOP) to ensure your protection.

If you are concerned about your gambling or that of someone you know, help is available. We encourage you to use the following resources:

  • National Gambling Helpline: 0808 8020 133.
  • GamCare: www.gamcare.org.uk.
  • GAMSTOP: Self-exclusion services to restrict your access to online gambling websites.

Cookies

Our website uses cookies and similar technologies to enhance your user experience, remember your preferences, and track website performance. You can manage your cookie preferences through your browser settings, though please note that some features of our site may not function correctly if cookies are disabled.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. Any significant changes will be notified to you through our website or via email. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Contacting the Regulator

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection. You can visit their website at www for more information.