Terms & Conditions

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you and Memo Casino (“we”, “us”, “our”) governing your use of our services via memocasinos-uk.com. By registering an account and accessing our services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website.

Eligibility and Account Registration

1.1. To use our services, you must be at least 18 years of age. It is a criminal offence for anyone under the age of 18 to gamble in the United Kingdom.

1.2. Access to our services is restricted to residents of the United Kingdom. You must provide proof of residency and identity upon request.

1.3. You may only open one account. Duplicate accounts are prohibited. If you attempt to open more than one account, we reserve the right to close all such accounts and void any winnings.

1.4. During registration, you must provide accurate and truthful information, including your full name, date of birth, current residential address, and a valid email address. You are responsible for keeping this information up to date.

1.5. You are solely responsible for the security of your account credentials. Any activity performed under your account is deemed to be your own.

Account Verification and Due Diligence

2.1. In compliance with the Gambling Commission of Great Britain’s regulations, we are required to verify the identity, age, and address of all customers before allowing gambling activities.

2.2. We utilize electronic verification services to confirm your details. If we cannot verify your identity electronically, we will request documentation, including but not limited to, a passport, driving license, or utility bills.

2.3. We may conduct ongoing checks, including "Source of Funds" and "Source of Wealth" inquiries, to comply with anti-money laundering (AML) legislation. Failure to provide requested documentation may result in the suspension or closure of your account.

Deposits and Withdrawals

3.1. You may deposit funds into your account using the payment methods authorized on our website, which are limited to UK-friendly options (e.g, Debit Cards, e-wallets). We do not accept credit cards for gambling transactions in accordance with UK regulations.

3.2. All deposits must be made using a payment method registered in your own name.

3.3. Withdrawals will be processed to the same payment method used for deposits whenever possible.

3.4. We reserve the right to perform security reviews before processing withdrawals, which may cause reasonable delays.

3.5. Funds held in your account do not bear interest and are protected in accordance with the Gambling Commission’s requirements for the segregation of customer funds.

Bonuses and Promotions

4.1. All bonus offers are subject to specific terms, including wagering requirements, maximum stake limits, and game restrictions.

4.2. Bonuses are intended for recreational players. If we determine, at our sole discretion, that you are abusing bonus offers, we reserve the right to revoke the bonus and any winnings derived therefrom.

4.3. Unless otherwise stated, all bonus funds are kept separate from your cash balance. Wagering requirements must be met before bonus funds can be converted into withdrawable cash.

Responsible Gambling

5.1. We are committed to promoting responsible gambling and protecting our customers. We provide tools to help you manage your gambling, including:

• Deposit Limits: Set daily, weekly, or monthly limits on your deposits.
• Time-Outs: Take a short break from gambling for a period ranging from 24 hours to 6 weeks.
• Self-Exclusion: You may opt for self-exclusion for a period of 6 months to 5 years via our platform or the national GAMSTOP scheme. 5.2. If you are experiencing gambling-related harm, we encourage you to seek professional assistance. You can contact the National Gambling Helpline at 0808 8020 133 or visit GamCare. 5.3. We monitor player behavior for signs of problem gambling. If we identify concerning activity, we may contact you to provide support or, if necessary, restrict or close your account.

Anti-Money Laundering (AML)

6.1. We maintain strict compliance with the Proceeds of Crime Act 2002 and the Money Laundering Regulations.

6.2. We are obligated to report any suspicious activity to the relevant authorities, including the National Crime Agency, without informing you.

6.3. Accounts used for any form of illegal activity, including money laundering or fraud, will be terminated immediately, and all funds may be frozen or seized.

Intellectual Property and Prohibited Activities

7.1. All content on this website, including software, graphics, and text, is the property of Memo Casino or its licensors.

7.2. You are prohibited from using the website for any commercial or non-personal purpose.

7.3. Cheating, colluding with other players, using automated software (bots), or manipulating game results is strictly prohibited. Any breach will result in immediate account closure and the forfeiture of all balances.

Dispute Resolution

8.1. We strive to provide an excellent experience, but if you have a complaint, please contact us at [email protected].

8.2. If a dispute cannot be resolved through our internal complaints process, you may refer the matter to an independent Alternative Dispute Resolution (ADR) provider, such as the Independent Betting Adjudication Service (IBAS).

8.3. This agreement is governed by the laws of England and Wales. Any disputes not settled via ADR will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

9.1. We reserve the right to amend these Terms from time to time. Material changes will be communicated to you via email or a notification upon login. Your continued use of the website constitutes acceptance of the updated Terms.

Contact Us

If you have any questions regarding these Terms or our services, please contact our support team:

Email: [email protected].