Responsible Gambling

At Memo Casino, we believe that entertainment should always be a positive and enjoyable experience. Our commitment to our players goes beyond offering exciting games; we are deeply dedicated to providing a safe, secure, and controlled environment where you can play with peace of mind. We recognize that for a small number of people, gambling can stop being a source of entertainment and begin to impact their lives negatively. We are here to support you in maintaining control and ensuring your time spent with us remains a fun and balanced activity.

If you ever feel that your gambling is becoming a cause for concern, or if you are simply looking for ways to set boundaries to ensure you stay in the driver's seat, this page is dedicated to providing you with the tools, information, and resources necessary to gamble responsibly.

Our Philosophy: Your Wellbeing Comes First

Our relationship with our players is built on trust and care. We understand the risks associated with online gaming, and we have implemented stringent measures to prevent underage gambling, detect signs of problem gambling, and offer comprehensive support mechanisms. Operating in the United Kingdom, we adhere strictly to the guidelines and regulations set forth by the United Kingdom Gambling Commission (UKGC). These standards are not just rules for us to follow; they are the foundation of our duty of care towards every single person who chooses to play on our platform.

Identifying the Signs

It is not always easy to recognize when gambling is becoming a problem, as it often develops gradually. Being honest with yourself is the most important step in maintaining a healthy relationship with gaming. We encourage you to reflect on your behavior periodically. Ask yourself if you have experienced any of the following:

• Feeling the need to gamble with larger amounts of money to achieve the same excitement.
• Chasing losses, hoping to win back money you have lost, which often leads to further financial difficulty.
• Feeling restless, irritable, or anxious when trying to stop or reduce gambling.
• Gambling to escape from problems in your life, or to relieve feelings of helplessness, guilt, or depression.
• Lying to friends, family, or employers about the extent of your gambling activities.
• Neglecting responsibilities at home or work, or spending time gambling that was intended for social interactions or leisure activities with loved ones.
• Borrowing money, selling personal belongings, or failing to pay bills to fund your gaming.

If you resonate with any of these signs, please know that you are not alone, and there is absolutely no shame in seeking help. Identifying these behaviors early is a sign of strength and the most effective way to prevent a situation from escalating.

Tools to Keep You in Control

We provide a variety of sophisticated, user-friendly tools designed to help you manage your gaming experience. We strongly encourage all our players to utilize these features, regardless of whether they feel they have a problem or not. Setting boundaries before you begin to play is the hallmark of a responsible gamer.

Deposit Limits

Managing your budget is essential. Our deposit limit tool allows you to restrict the amount of money you can deposit into your account over a specific timeframe — daily, weekly, or monthly. Once a limit is reached, you will be unable to make further deposits until the period has elapsed. We recommend setting a budget that you are comfortable losing, treating any potential winnings as a pleasant surprise rather than an expected income.

Cooling-Off Periods

If you feel that you need a short break to step back and re-evaluate your gaming habits, you can activate a cooling-off period. This allows you to restrict access to your account for a period ranging from 24 hours up to six weeks. During this time, you will not be able to log in or play games, providing you with the necessary space to clear your mind.

Reality Checks

It is very easy to lose track of time when you are immersed in a game. Our reality check feature provides you with periodic reminders, showing you how long you have been logged into your session. These notifications are designed to break the cycle of play and prompt you to consider whether you would like to continue or take a break.

Self-Exclusion

For players who decide that they need to stop gambling entirely, we offer a comprehensive self-exclusion facility. This is a powerful tool that prevents you from accessing your account for a set period, typically starting from six months up to five years. During a period of self-exclusion, we will take all reasonable steps to ensure you do not receive marketing communications and that you cannot reopen your account. We strongly advise that if you choose to self-exclude with us, you should also consider doing so with any other gaming operators you may have accounts with to ensure a complete break from gambling.

Accessing Professional Support

While we are fully committed to your safety, sometimes the support required goes beyond what an online platform can provide. In the United Kingdom, there are world-class organizations dedicated to helping individuals and their families navigate the challenges of problem gambling. These services are confidential, free, and staffed by empathetic professionals who understand the complexities of this issue.

• GamCare: As the leading provider of information, advice, and support for anyone affected by gambling harms in the UK, GamCare offers a 24/7 National Gambling Helpline. You can speak to an advisor about your situation, receive personalized guidance, and be referred to local support services.
• BeGambleAware: This organization provides extensive information to help you make informed decisions about your gambling. Their website is a wealth of resources, including self-assessment tools, practical advice on how to stop, and links to specialized treatment providers.
• Gamblers Anonymous: If you prefer a peer-to-peer support approach, Gamblers Anonymous holds regular meetings across the UK where individuals share their experiences and support one another in a non-judgmental environment.
• National Gambling Treatment Service: This service brings together a network of organizations providing free, confidential treatment for gambling addiction, ranging from brief interventions to more intensive, long-term support.

Protecting Vulnerable Individuals

We take our responsibility to protect vulnerable people, including minors, very seriously. Gambling is strictly restricted to individuals aged 18 and over. We employ robust age-verification processes to confirm the identity and age of all our customers. We encourage parents and guardians to use filtering software to prevent minors from accessing gambling websites on shared devices. If you suspect that an underage person is using our platform, please contact our support team immediately so that we can take swift action to secure the account.

A Balanced Perspective on Payments and Play

We encourage all our players to be mindful of how they fund their accounts. In the United Kingdom, many payment methods are available, but we advise choosing options that allow for better budgeting and transparency. Never use credit cards to fund your gambling, as this can lead to spending money you do not actually have. Always remember that gambling is a form of entertainment, not a way to make money. It is crucial to view your gaming budget in the same way you would view the budget for any other hobby — money spent for the sake of enjoyment and fun.

We Are Here to Help

Your safety is our priority. If you ever have questions regarding our responsible gambling tools, if you feel you need assistance in setting a limit, or if you simply need someone to listen to your concerns, please reach out to our dedicated Customer Support team. They are trained to handle these matters with the utmost sensitivity, privacy, and care.

Remember, there is no pressure to play, and there is never any shame in stepping away. Taking control of your gaming habits is the most responsible choice you can make. We are here to support you in maintaining a healthy, balanced, and enjoyable experience at all times. Please take care of yourself, and always remember to play within your means.